Faq

How do I know which size to order?

We provide size charts on each product page, which can be found by clicking the “Size Chart” button next to the size options. Please refer to the chart and measure yourself before ordering to ensure the best fit.

What if I need to exchange or return an item?

We accept exchanges and returns within 14 days of purchase, as long as the item is in its original condition with tags attached. Please fill out the Return/Exchange Form included in your package, and we will provide further instructions on how to proceed.

How long will it take for my order to arrive?

We strive to process and ship orders within 3-5 business days. However, shipping times vary depending on your location and the shipping method selected at checkout. 

Can I track my order?

You will receive a tracking number via email once your order has shipped. In addition, you can track your package using the carrier’s website or by logging into your account on our website.

Do you offer free shipping?

We offer free standard shipping within the nation for orders under INR 1500. 

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay.

How can I contact customer service?

You can reach us by email at     [email protected] or by phone at +91 8017646124. Our customer service hours are Monday-Saturday, 9 am-6 pm IST. We strive to respond to all inquiries within 24 hours.

Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased on our website. They can be sent directly to the recipient’s email address and used towards any purchase on our site.

How do I know if an item is back in stock?

If an item is out of stock, you can sign up to receive a notification when it is back in stock. Click the “Notify Me” button on the product page, enter your email address, and we will email you when the item is available again.

Can I cancel or change my order after it has been placed?

We strive to process and ship orders as quickly as possible, so we cannot guarantee that changes or cancellations can be made once an order has been placed. However, please contact us as soon as possible, and we will do our best to accommodate your request.

What if I receive a defective or damaged item?

If you receive a defective or damaged item, please get in touch with us immediately with photos of the issue. We will provide instructions on returning the item for a refund or exchange.

Do you offer discounts for students or military personnel?

Yes, we offer a 10% discount to students and military personnel. To receive the discount, please email us a valid student ID or military ID, and we will provide a unique discount code.

Can I ship to a different address than my billing address?

Yes, you can enter a separate shipping address during checkout if it differs from your billing address.

What if I have additional questions or concerns?

Please don’t hesitate to contact our customer service team with any additional questions or concerns. We are always happy to help!